If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the “Add to Cart” button. A cart will then appear in the upper right corner of the page, proceed to checkout once you’re ready.
You will be prompted to checkout VIA a third-party secure payment process. Most of our partners accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, Diners Club, PayPal, Amazon payments. Once you have confirmed the order, hang tight, and you will receive an order confirmation email from our partner to the address you provided.
We’re happy to announce that majority of Steampunkist.com partners fulfill international orders. First class international shipments cannot always specify arrival date, so if you would like speedy delivery please opt for priority! In some cases, international orders are subject to customs and fees.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
International shipping costs are based on a combination of the following:
– Weight and dimensions of package.
– Method of shipment.
– The location you are shipping from (city, state, country).
– The location you are shipping to (also called the destination country).
Based on seller and your locations, sales tax are required by law. The items taxable and specific taxable rate is determined by the county where the order is being delivered.
From time to time, our partners offer customer discounts in the form of promotion codes on their websites or with advertising partners. Be sure to enter your code on the shopping cart screen. Only one promotion code may be used per order. In addition, from time to time, they offer deals exclusively to our Twitter, Facebook, G+ or Instagram followers – be sure to join us!
SHOPPING/ORDERING – What Should I Do?
I’ve forgotten the password to my online shopping account – what should I do?
Visit the ‘My Accont’ page on the website and click the ‘Change Password’ link. You will need to enter your email address and you will be emailed instructions for resetting your password. Alternatively, please contact us for assistance.
Is it possible to change my personal account details?
You can amend and add new delivery and invoice addresses by logging into your account and visiting the ‘Shipping Address’ and ‘Billing Address’ section of ‘My Account’.
Can I place an order over the telephone?
Yes, some sellers offer support to place an order over the telephone.
Can I have my order gift wrapped and/or sent with a gift message?
Absolutely, simply select this complimentary service at the checkout.
Is it possible to amend or cancel my order once I have placed it?
This depends upon which stage of the process your order has reached. Please contact sellers customer services with your query and they will advise how to best proceed.
I have a discount code – how do I use it?
Enter the code at the checkout stage when prompted and your discount will be applied.
Which methods of payment can I use?
Our partners accept Visa, MasterCard, American Express, Discover, Amazon payments and Paypal. Some accept checks or money orders at this time.
I am having problems processing my payment – what should I do?
For problems related to processing payments, you may need to contact your card issuer to ensure that the transaction is authorised. You may also need to check that you have entered your card details correctly.
Will I need to pay duty to receive my order?
If you put an international order, it may incur duty and/or customs charges. If your order qualifies for any additional charges, this will be calculated at the checkout stage and included in the final price. Please note, duty is non-refundable on returned orders.
I’m not sure what size to buy – help!
Our partners labels are all true to size, so we suggest you choose your regular size – but if you’re unsure, you can compare your measurements to our sizing chart.
An item I want to buy is sold out – will you be restocking it?
Unfortunately, some of our partner’s stock is limited and they do not restock. They may receive some items back via returns, which will then be made available online – so keep an eye out!
How do I enter my discount code or credit note code?
To enter a discount or credit note code you have received, copy and paste the code into ‘COUPON/VOUCHER CODE’ box at checkout and press ‘APPLY’. Your discount will then be taken off your order total. A discount code can be used in conjunction with a credit note code – just copy and paste one code into the box, hit ‘APPLY’, and then enter the next code.
Why is my discount code not working?
There are a number of reasons why your code might not be working. Check that:
– You’re logged into your customer account.
– The items in your cart meet the requirements for the promotion (i.e. they are full priced items; they total more than $xxx).
– The code has not expired.
If you’re still having trouble, contact seller – it can sort your problems ASAP.
Can I use more than one promotional code on my order?
Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code.
I forgot to enter my promotional code! What can I do?
Unfortunately we and our sellers cannot enter codes manually after an order has been placed.
I’m trying to sign into my account – help!
Although you don’t need an account with us to make a purchase, you will need to create one if you wish to use a promotional code. Firstly, check that you have previously created a customer account – not just signed up to our newsletter! If you’re seeing the ‘Invalid login or password’ message, check that the email you’re entering is the one you used to create your account, and that your password is correct.
If you still can’t sign in, you can request for a password reminder to be sent – just follow the prompts on the page and enter your account email. If you’re still having trouble, contact us, including screenshots of your issue, and we can sort your problems ASAP.
Can I cancel or change my order?
As our partners orders are dispatched quite quickly, unfortunately they are unable to cancel or change the details in your order. Sorry!
Why haven’t I received a shipping confirmation email?
You may have checked out as a ‘Guest’ – as this process does not require an email address to be entered, we unfortunately do not have a contact to send your confirmation email to. Sometimes our emails can also get sent to your junk or spam folders if we are not added as a contact. Try checking there first and adding us as a contact to avoid this! Please allow 24 hours for shipping confirmation emails to come through, or until the next business day if ordering over a weekend. You can still check that your order has gone through – just click on the ‘My Account’ tab while you’re logged in to see your records.
DELIVERY – How long will take to arrive?
Do you offer express shipping?
Some of the items are shipped via express post for your convenience, based on seller capabilities. All orders will be dispatched within 24 hours of being placed.
How long will my delivery take to arrive?
Estimated time of delivery ranges from 1-3 business days to 30+ business days. If you would like further information on this, please contact the seller.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to watch the progress of your order. If you choose this option, you can track items every step of the way.
If I’m not at home to receive my delivery, where will it be left?
Usually, postal services will leave a calling card if you are not at home to receive your order – we suggest contacting them to organize a delivery time at your convenience. Orders that are returned as undeliverable are not able to be re-shipped.
RETURNS – What is the returns policy?
If you believe your item is faulty, please contact seller prior to sending it back. They cannot accept liability for an item until it is returned and has been confirmed as faulty. Steampunkist.com is not responsible for any faulty products – that’s an issue between seller and buyer.
What defines faulty?
– Manufacturing faults.
– Goods that have been wrongly described.
– Goods that are different to the goods that you ordered.
– Goods that do not do what they are supposed to.
– Goods that have defects that were not obvious or we did not bring to your attention.
Can I exchange my item if it doesn’t fit or doesn’t suit me?
Under some circumstance, yes, you can do it. But first please read carefully the seller buying guide. In general, as long as the item you want to exchange is full priced, in original condition and returned within a reasonable period of time (see buyer’s conditions here), you an exchange an item in the same style.
I’ve lost my return form! Can I get a new one?
No stress! You can download and print a new form from seller’s website.
I want to return my item – do you pay for my return shipping?
All return shipping is the responsibility of the customer.
Have you received my return?
Once a return has been received at the original seller office, they will send you an email confirming its arrival. Once received, it can take up to 5 business days to process. However, when sending back your return we recommend you get a tracking number, just in case it needs to be tracked down.